Privacy Policy
About Us
Cook’s Garden Centre is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal data when you contact us or use our website.
What Information We Collect
We may collect the following personal information when you contact us or use our services:
-
Name
-
Contact details (e.g. phone number, email address)
-
Address (for deliveries or floral orders)
-
Any other information you provide through email, contact forms, or phone enquiries
We do not collect or store any payment details through our website.
How We Use Your Information
We use your data only when necessary and for the following purposes:
-
To respond to your enquiries or messages
-
To process and deliver floral orders or bookings
-
To provide customer support or aftercare
-
To maintain internal records and improve our services
We will never sell or share your data with third parties for marketing purposes.
What Information We Collect
We may collect the following personal information when you contact us or use our services:
-
Name
-
Contact details (e.g. phone number, email address)
-
Address (for deliveries or floral orders)
-
Any other information you provide through email, contact forms, or phone enquiries
We do not collect or store any payment details through our website.
How We Store Your Information
We store your information securely and only for as long as necessary to fulfil the purposes outlined in this policy. Any personal data held offline (e.g. handwritten order forms or delivery notes) is kept securely and disposed of responsibly.
Your Rights
Under UK data protection laws (including GDPR), you have the right to:
-
Request access to your personal data
-
Ask us to correct or delete your data
-
Withdraw consent (where applicable)
-
Lodge a complaint with the ICO (Information Commissioner’s Office)
To make any such request, please contact us directly using the details above.
Cookies & Website Tracking
Our website may use basic cookies to improve functionality and user experience. These do not collect personal information. By using our website, you consent to the use of these cookies. You can disable cookies in your browser settings if preferred.
Third-Party Links
Our website may contain links to other websites. Please note we are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a new revision date.
If you have any questions or concerns about how your data is handled, please get in touch:
📞 01299 826 169
📧 cooksgardencentre@yahoo.co.uk