top of page

Returns & Refunds

We're Sorry You're Not Happy!

If you have any issues with your purchase, please contact us directly so we can put things right:
📧 cooksgardencentre@yahoo.co.uk
📞 01299 826 169
(If we’re unavailable, please leave a message and we’ll get back to you as soon as possible.)

Returns Policy

We do not offer cash or credit card refunds for goods that are returned in full working order or A1 condition.

However, you are welcome to:

  • Exchange the item for another of equal value

  • Receive a credit note or gift voucher to the same value

Please bring proof of purchase with you when returning an item.

Faulty Goods

If the product is found to be faulty, you are entitled to a full refund. Faulty items must be inspected by a member of our Management Team before a refund can be issued.

This does not affect your statutory rights.

Thank you for your understanding and cooperation.
If you have any questions, please don’t hesitate to get in touch.

​

bottom of page